Whether you’re facing login issues, have questions about a bonus, or just need help navigating our games, MrPokies has your back. We pride ourselves on offering fast, friendly support 24/7 through live chat and Telegram, ensuring you get the help you need exactly when you need it.
We know that timely and accurate assistance makes all the difference in your gaming experience. Our goal is to make support feel easy, accessible, and as user-friendly as the rest of our platform. No matter when you play, MrPokies ensures that help is always a message away.
We value every player and understand how crucial it is to have reliable and responsive support at MrPokies. Whether you’re playing from your desktop or your mobile, our support team is always just a message away. We’re committed to delivering a seamless support experience tailored for Aussie players.
We also understand the importance of localised assistance. That’s why our team is trained to provide help in a manner that matches the expectations and preferences of the Australian gaming community.
The easiest and fastest way to get support is through our Live Chat, available right on the MrPokies website. Simply click the chat icon at the bottom corner of your screen. You’ll be connected to a real support agent within seconds who can assist with:
Live Chat is available 24/7, so you’re never left waiting. Our agents are highly trained and ready to resolve both common and complex issues with patience and professionalism.
Prefer messaging apps? Join us on Telegram for quick help, real-time updates, and community interaction. Telegram is perfect for:
To connect, search for MrPokiesSupport on Telegram or click the link available on our Contact page. Telegram also allows us to communicate quickly with users in real time, especially useful for mobile-first users.
You can contact us anytime, but here are a few common situations:
✅️ Trouble Logging In?
Forgot your password or can’t access your account? Our support team will help you reset credentials or verify your details quickly and securely. Account-related issues are handled with priority, ensuring minimal disruption.
✅️ Bonus and Promotion Questions?
Wondering if a bonus is active or not sure how to meet wagering requirements? We’ll walk you through how to claim your promotions and bonus and use it. We can also clarify any terms or assist with redeeming your free spins or cash back bonuses.
✅️ Issues with Deposits or Withdrawals?
From delayed payments to e-wallet errors, we can track your transactions, resolve hiccups, and get your funds moving smoothly. We can also explain the processing times and any requirements needed to complete your transactions.
Before reaching out, we recommend checking our FAQ page, which covers:
Our FAQ section is updated regularly and packed with answers to common questions and saving you time and effort. It’s available 24/7 and can be accessed easily from our website’s footer.
Here’s what you can always count on:
We are committed to delivering an exceptional support experience. Whether it’s a simple query or a technical issue, we strive to handle each case efficiently and courteously.
Gaming should be fun and not frustrating. Whether you're a first-time visitor or a loyal member, MrPokies provides the support you need to enjoy every moment.
So next time you need assistance, don’t hesitate. Our team is ready and waiting on Live Chat and Telegram – 24/7. We're more than just a support service; we're your partner in delivering the best pokies experience possible.
You can reach us via Live Chat on the website or through MrPokiesSupport Telegram.
Try resetting your password. If the issue continues, contact us via chat or Telegram for secure assistance.
Check our FAQ page for step-by-step guides and common solutions.
We currently offer support in English, tailored for Australian players.
Absolutely. All communications are encrypted and handled securely.